Contact us
At Qiora.shop, we value our customers and are committed to providing excellent service. Whether you have a question about our products, need assistance with an order, or simply want to provide feedback, we’re here to help!
We strive to respond to all inquiries as quickly as possible, and we encourage you to reach out using the contact methods provided below. Our dedicated customer support team is ready to assist with any concerns or requests you may have.
How to Reach Us
Customer Support Email
For any inquiries, product-related questions, or order support, please feel free to email us at:
Email: contact@qiora.shop
Our team monitors this email regularly, and we will aim to respond to your email within 24-48 hours (Monday through Friday). For faster assistance, please include your order number (if applicable) and as many details as possible in your message.
Phone Support
If you prefer to speak with someone directly or need immediate assistance, you can reach our customer support team by phone:
Please note that during peak times, such as holidays or sales, our phone support may experience higher than usual call volume. If you are unable to reach us immediately, please leave a voicemail with your contact information and inquiry, and we will get back to you as soon as possible.
Live Chat
For instant support, we offer a live chat feature on our website. Simply click on the chat icon located at the bottom right corner of your screen to begin a conversation with one of our support agents. Our live chat service is available from 9:00 AM to 6:00 PM (Monday through Friday).
Please ensure that any return items are securely packaged and include your order number or purchase details. Refer to our Return Policy for more detailed instructions on how to return items.
Why Contact Us?
There are several reasons why you might need to get in touch with us. Here are some common inquiries we handle:
Product Information and Availability
If you need more details about a product, including specifications, sizes, or availability, feel free to contact us. We are happy to provide the information you need to make an informed purchase.
Order Support
If you need assistance with an existing order, such as tracking your shipment, making changes to your order, or processing returns or exchanges, don’t hesitate to reach out. Our customer support team is here to help resolve any issues related to your order.
Billing and Payment
If you have any questions or concerns about payments, invoices, or billing issues, our team will be happy to assist. Whether you need clarification on charges or help with payment methods, we can guide you through the process.
Technical Support
If you encounter any technical difficulties while using our website, including issues with placing an order or using our payment gateway, contact us, and we will troubleshoot the issue for you.
Feedback and Suggestions
We love hearing from our customers! If you have suggestions on how we can improve our website or services, or if you’d like to share your shopping experience with us, please get in touch. We are always looking for ways to enhance your shopping experience.
Feel free to message us on social media if you have any questions or just want to stay updated with what’s new at Qiora.shop.
Customer Service Hours
Our customer service team is available during the following hours:
- Monday to Friday: 9:00 AM – 6:00 PM (local time)
- Saturday and Sunday: Closed (We do not provide customer support over the weekend, but we will respond to your inquiries as soon as possible on the next business day.)
Our Commitment to You
At Qiora.shop, customer satisfaction is our top priority. Whether you’re purchasing a product for the first time, need help with a return, or just have a general inquiry, we want to ensure you have the best experience possible. Our friendly and knowledgeable customer service team is always here to help you.
We appreciate your trust in Qiora.shop and look forward to serving you. Don’t hesitate to get in touch with us for any reason—we’re here for you!